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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

Trend Micro Home Internet Security Products

Select from our most popular range of online protection products designed to keep you and your family safe from viruses, malware, cybercriminals, identity theft, ransomware, spyware, and other online threats across multi-devices.

Trend Micro Premium Security Suite
pc-chromebook mac android iOS

Trend Micro
Premium Security Suite
The Ultimate Defence in a Connected World + IT Helpdesk with Premium 24x7 Support

Complete device and identity protection for you and your family. Premium Security Suite comes with:
  • Premium Security
  • Mobile Security
  • WiFi Protection
  • ID Security
  • Password Manager
  • IT Helpdesk

Subscribe From SG$99.95 Learn More
Premium Security
pc-chromebook mac android iOS

Trend Micro
Premium Security
The Ultimate Defence in a Connected World

The ultimate defence in a connected world! Use the best antivirus to protect up to 6 of your family's PC, Mac, Android, iOS, or Chromebook devices — includes 24x7 live support.

Subscribe From SG$140.00 Learn More
Maximum Security
pc-chromebook mac android ios

Trend Micro
Maximum Security
The Ultimate Defence in a Connected World

The ultimate defence in a connected world! Use the best internet security to protect up to 6 of your family's PC, Mac, Android, iOS, or Chromebook devices.

Subscribe From SG$49.00 Learn More
Internet Security
pc

Trend Micro
Internet Security
Advanced Online Protection

Advanced online security protection for you and your family for 2 laptops or desktops.

Subscribe From SG$39.00 Learn More

Trend Micro
Home Network Security
Best Protection for your Connected Home

Protect your home network with Trend Micro's network threat protection. Secure your family's safe browsing using parental controls which can track online activities and screen time.

Subscribe From SG$299.00 Learn More
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Trend Micro Mobile Security Products

Learn more about our extended range of online security products designed to safeguard you and your family from viruses, malware, cybercriminals, identity theft, ransomware, spyware, and other online threats across your smart devices.

Trend Micro WiFi Protection
pc mac android iOS

Trend Micro
WiFi Protection

Turns any public or unsecured hotspot into a secure WiFi network via Virtual Private Network (VPN).

Subscribe From SG$39.90 Learn More
Mobile Security for Android
android

Trend Micro
Mobile Security for Android

Stay safe with a mobile internet security— no matter where you are when using your Android smartphones or tablets.

Subscribe From SGD$27.00 Learn More
Mobile Security for iOS
iOS

Trend Micro
Mobile Security for iOS

Keep yourself protected from web threats with mobile security no matter where you are when you're using your iPhone, iPad, and iPod touch.

Subscribe From SGD$27.00 Learn More
ID Security
android iOS

Trend Micro
ID Security

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. ID Security checks if any of your personal information has started circulating around the dark web.

Subscribe From SG$59.76 Learn More

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Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

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Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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**Singapore customers only

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