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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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Mobile Security Products:

Technical Support Services:

Why do you need Trend Micro Maximum Security?

As a global leader in cybersecurity solutions, Trend Micro provides award-winning protection for PC, Mac, mobile phones, iPads, and tablets.1 Trend Micro has blocked 27.8 billion threats in the first half of 2020 alone,2 ensuring complete security in your connected world.

Trend Micro Maximum Security provides comprehensive protection for your Windows, Mac, Android, iOS, and Chromebook devices. This includes protection against ransomware, viruses, malware, spyware, and identity theft. Ensure that your online banking and shopping is secure with Pay Guard. New feature Fraud Buster adds an extra layer of security by guarding you against scams and phishing emails.

1Two-time winner of AV-TEST Institute “Best Protection” Award 2014 and 2018; AV-TEST Institute "Top Product" (Feb, Apr, June 2020)
2Trend Micro 2020 Midyear Cybersecurity Report



Subscription Plans


BEST

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online
Exclusive % OFF!
$ now $
*

Premium Security Suite

Included Products:
Premium Security
Mobile Security
WiFi Protection
ID Security
Password Manager
IT Helpdesk
Install on 2 Devices
Licence for 12 Months
RRP
SG$139.90

SG$99.95

Save SG$39.95 Subscribe Now


Included Products:
Premium Security
Mobile Security
WiFi Protection
ID Security
Password Manager
IT Helpdesk
Install on 2 Devices
Licence for 24 Months
RRP
SG$279.80

SG$189.95

Save SG$89.85 Subscribe Now

BETTER

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online
Exclusive % OFF!
$ now $
*

Maximum Security

SAVE 20% OFF
+
BONUS ADD-ONS:
Premium Installation Service ($49.00 value)
Install on 3 Devices
Licence for 12 Months
RRP
SG$99.00

SG$79.00

Save SG$20.00 Subscribe Now
SAVE 35% OFF
+
BONUS ADD-ONS:
Premium Installation Service ($49.00 value)
Security Health Check Service ($49.00 value)
Install on 3 Devices
Licence for 24 Months
RRP
SG$198.00

SG$129.00

Save SG$69.00 Subscribe Now

BASIC

×
Exclusive % OFF!
$ now $
*
×

Add WiFi Protection to secure your data
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.

  • Automatically protects connections on unsafe public Wi-Fi networks
  • Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
  • Shop, bank and use social media securely online
Exclusive % OFF!
$ now $
*

Maximum Security

SAVE 29% OFF
+
BONUS ADD-ONS:
Premium Installation Service ($49.00 value)
Install on 2 Devices
Licence for 12 Months
RRP
SG$69.00

SG$49.00

Save SG$20.00 Subscribe Now
SAVE 30% OFF
+
BONUS ADD-ONS:
Premium Installation Service ($49.00 value)
Security Health Check Service ($49.00 value)
Install on 2 Devices
Licence for 24 Months
RRP
SG$138.00

SG$96.00

Save SG$42.00 Subscribe Now

Premium Security Suite

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices
  • Secures public WiFi via VPN
  • Monitors the Dark Web to keep your identity safe

  • + IT Helpdesk Plan:

  • 24x7 emergency assistance
  • Remote desktop support
  • IoT home network scan support
  • Microsoft, Macintosh, and Android support
  • Premium installation of your security software
  • Virus and Spyware removal
  • and more

Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Fraud buster to keep your webmail safe from various scams and phishing attacks
  • Enhanced web threat protection
  • Gamer-Friendly Mute Mode temporarily stops non-critical notifications
  • Trend Micro Pay Guard for secure online banking
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Powered By:

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

Trend Micro Maximum Security Features:

    Trend Micro Maximum Security provides comprehensive online protection for multiple devices including computers, laptops, smartphones, tablets, and other Android devices or Apple products. Trend Micro Internet Security and antivirus products have been recognised by industry experts as a provider of 100% protection against web threats1 and phishing scams,2 protecting you against viruses, malware, identity theft, ransomware, spyware, and other evolving threats.3



  • Protects all your devices

    Provides equal security to your PC, Mac, and mobile devices

  • Shields your privacy

    Blocks dangerous websites that can steal personal data

  • Protects your email

    Ensures scams do not take over your inbox

  • Fraud Buster

    Fraud Buster protects your Gmail and Outlook webmail from scams and phishing attacks

  • Enhanced web threat protection

    Guards you against malware, ransomware, viruses, and other cyberthreats

  • Gamer-Friendly Mute Mode

    Gamer-Friendly Mute Mode temporarily stops non-critical notifications while you are doing important tasks or gaming

  • Adds Protection to Microsoft Edge on Windows 10 in S Mode

    Provides enhanced protection against web threats via Microsoft Edge, the only web browser available on Windows 10 in S Mode

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced Internet security protects you when shopping or banking online

  • Safeguards your kids

    Allows your children to explore the web safely, with both time and content limits

  • Optimises performance

    Fixes common problems and gets your devices running at top-speed

    • 1 Two-time winner of AV-TEST Institute "Best Protection" Award 2014 and 2018; AV-TEST Institute "Top Product" (Feb, Apr, June 2020)
    2 AV Comparatives “Anti-Phishing Certification” (July 2020)
    3 Using the Trend Micro Smart Protection technology

Trend Micro Security

Our most comprehensive protection yet – now with new features! Learn more about how Trend Micro can secure your devices from cyber threats with its all-round protection.

For more videos visit our YouTube channel here.

System Requirements

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS® X version 10.15 or later (Catalina)
  • Mac OS® X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

FOR PC:

Supported Operating Systems:

  • Windows® 10 (32 or 64-bit)
  • Windows® 8.1 (32 or 64-bit)
  • Windows® 7 Service Pack 1 (32 or 64-bit)
  • Windows 10 in S Mode (32-bit or 64-bit)
  • Chromebook OS 79 or later

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS® X version 10.15 or later (Catalina)
  • Mac OS® X version 10.14 or higher (Mojave)

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android OS 4.1 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 10.0 or later. 64-bit device required for latest version.
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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