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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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What is Premium 24x7 Support?
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
                 
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Trend Micro WiFi Protection features:
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro VPN features:

Trend Micro VPN for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of Trend Micro VPN include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • VPN does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro ID Security features:
Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
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What is Trend Micro IT Helpdesk?
Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.
We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.
IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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    Number of devices protected

    2

    2

    2-6

    3-10

    3-10

    Antivirus, malware, ransomware, & spyware protection
    ●
    ●
    ●
    ●
    ●

    Secures PC, Mac, and mobile devices
    ●1
    ●1
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    Protects webmail from scams and phishing attacks
    ●
    ●
    ●
    ●
    ●

    Secures online banking and shopping
    ●
    ●
    ●
    ●
    ●

    Keeps children safe online
    ●
    ●
    ●
    ●
    ●

    Secures privacy on social media
    ●
    ●
    ●
    ●
    ●

    Pauses notifications during gaming
    ●
    ●
    ●
    ●
    ●

    Protects and manages passwords
    ●
    ●
    ●
    ●

    Guards against identity theft with dark web monitoring
    ●2
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    NEW! Anti-track and Ad-blocker to stop third parties from collecting your data
    ●
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    Secure VPN to protect your privacy
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    IT Helpdesk
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    Protects smart devices and kids' mobile phones and tablets
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    2 iOS and Android only

    Trend Micro™
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    1. Official Trend Micro Internet Security Product Box Image
    2. Official Trend Micro Maximum Security Product Box Image
    3. Official Trend Micro Device Security Basic Product Box Image
    4. Official Trend Micro Device Security Pro Product Box Image
    5. Official Trend Micro Device Security Ultimate Product Box with Home Network Security Device Box Image

    1. Trend Micro™
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      SG$39.00

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    2. Trend Micro™
      Internet Security Features:
      1. Protects 2 Devices
      2. Antivirus, malware, ransomware, & spyware protection
      3. Secures PC, Mac, and mobile devices: PC only

    3. SG$49.00

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    1. Trend Micro™
      Maximum Security

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      BONUS!
      FREE Premium Installation (SGD49.00 value)

      Flash Sale!
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    2. Trend Micro™
      Maximum Security Features:
      1. Protects 2 Device
      2. Antivirus, malware, ransomware, & spyware protection
      3. Secures PC, Mac, and mobile devices: PC only
      4. Protects webmail from scams and phishing attacks
      5. Secures online banking and shopping
      6. Keeps children safe online
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      9. Protects and manages passwords

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    1. Trend Micro™
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      FREE PC Security Health Check (SGD49.00 value)

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    2. Trend Micro™
      Device Security Basic Features:
      1. Protects 2-6 Device
      2. Antivirus, malware, ransomware, & spyware protection
      3. Secures PC, Mac, and mobile devices: PC only
      4. Protects webmail from scams and phishing attacks
      5. Secures online banking and shopping
      6. Keeps children safe online
      7. Secures privacy on social media
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      Device Security Pro Features:
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      2. Antivirus, malware, ransomware, & spyware protection
      3. Secures PC, Mac, and mobile devices: PC only
      4. Protects webmail from scams and phishing attacks
      5. Secures online banking and shopping
      6. Keeps children safe online
      7. Secures privacy on social media
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    2. Trend Micro™
      Device Security Ultimate Features:
      1. Protects 3-10 Device
      2. Antivirus, malware, ransomware, & spyware protection
      3. Secures PC, Mac, and mobile devices: PC only
      4. Protects webmail from scams and phishing attacks
      5. Secures online banking and shopping
      6. Keeps children safe online
      7. Secures privacy on social media
      8. Pauses notifications during gaming
      9. Protects and manages passwords
      10. Guards against identity theft with dark web monitoring
      11. Secure VPN to protect your privacy
      12. 24x7 technical support
      13. IT Helpdesk
      14. Protects smart devices and kids' mobile phones and tablets

    3. SG$312.00

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    Complete Device and Identity Protection with:


    Device Security Ultimate

    Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.

    Highlights of Device Security Ultimate include:

    • Protect PCs, Macs, mobile phones and tablets
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    • Guard against identity theft with dark web monitoring
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    • Keep children safe online
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    • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets
    • FREE IT Helpdesk! 24x7 unlimited technical support and emergency assistance

    Read more about Device Security Ultimate

    Buy Now for SG$178.00
     

    Complete Device and Identity Protection with:



    Device Security Ultimate

    Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.
    Highlights of Device Security Ultimate include:

    • Protect PCs, Macs, mobile phones and tablets
    • Antivirus, malware, ransomware, & spyware protection
    • Guard against identity theft with dark web monitoring
    • Protect and manage passwords
    • Keep children safe online
    • Secure VPN to protect your privacy
    • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets
    • FREE IT Helpdesk! 24x7 unlimited technical support and emergency assistance

    Read more about Device Security Ultimate


    Buy Now for SG$178.00
    Watch how Device Security works
    Watch how Device Security works


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    Trend Micro Security Products Customer Reviews

    Best Protection

    ★★★★★

    I am happy using Trend Micro Product

    Henry Koh, Singapore

    Best Protection

    ★★★

    It gives us good protection against viruses

    Hassan, Singapore



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