| Windows |
|
|---|---|
| Mac | Apple® macOS 10.11, 10.12 to 10.14 |
| Android | Android 5.x and above |
| iOS |
|
| Internet Connection | A high-speed internet connection: 512MB RAM (minimum, 1GB recommended) |
TREND MICROTM
IT Helpdesk
The ultimate technical services, a cheaper and easier way to maintain your device.
24x7 Emergency Assistance
Remote Desktop Support
Trend Micro Security Experts
IT Helpdesk
12 Months - Unlimited Support for All Devices*
It's the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.
IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:
- 24x7 Emergency Assistance: A Trend Micro technician can make a “virtual house call” any time, day or night.
- IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information.
- Microsoft® support: A Configuration and upgrade support for Microsoft® Windows® including Windows 11 upgrade. Office, email and PC settings, migration between old to new PC. Supports Windows 11 feautures such as: new UI, Microsoft Teams, Android App and Gaming settings.
- Macintosh OS support: Configuration and upgrade support for Macintosh OS.
- iOS and Android support: Configuration and upgrade support for Android OS and iOS.
- Microsoft® Office Installation and updates: Installation and updates for Microsoft Office.
- Personal IT Helpdesk: Set-up of printers, external hard drives, and other peripherals.
- Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.
- Premium Installation: Our experts install and configure your Trend Micro products.
- Virus and Spyware Removal: Keeps your computer virus-free.
- PC Tune-Up: Keeps your computer running like new.
- Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the “cloud” or in your home.
- Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues.
- Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security.
- Remote desktop support with remote desktop support.
- Optimisation of your Facebook Settings.
* Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).
Services Included
Premium Installation
Trend Micro experts will install your security product remotely.
- Remote installation of Trend Micro Internet Security by product experts
- Application of recommended Trend Micro software settings to your System
Virus & Spyware Removal
We will remove all known threats found in your system and help you protect it against future infection.
- Priority access to Trend Micro home user support specialists
- Removal of all known threats found in your system
- Proactive recommendations to help protect your system against future infection
PC Security Health Check
Checks your system for exposure to all types of threats and applies the right settings to ensure robust security.
- Determines your system's exposure to all types of threats
- Configuration of your antivirus and anti-spyware software settings
- Application of proper system settings to improve the security of your identity and digital information
- Verification and application of the latest critical Microsoft Windows updates
PC Tune-Up
Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.
With a certified Support Team who is constantly being trained –
not only are we proud of them, you will be too!
not only are we proud of them, you will be too!
We aim to provide a resolution to any technical issue on your first contact with us, so that you can get on with your day worry free. All our Support Teams receive constant training to keep up to date and ensure that you receive the best possible service.
Our Support Team are all Microsoft Certified professionals, that have received the best industry training in areas such as file analysis and malware. Any technical issue you may be having, our team can resolve.
Always satisfiedI have had to call trend for support, they are always professional and cope with my level of computer literacy, which when it comes to software issues is not very high. they are always happy to help.
Stu52, Australia
Excellent Technical Support & easy to accessI upgraded recently because I have always been happy with Trend Micro & I’m so glad they have upgraded the range of technical support. I always feel confident with the technicians.
System Requirements
Who is Trend Micro?
Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.
Learn More
Need Support?
Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.
Get Support