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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Premium Security Suite is now known as Device Security Pro.
This is purely a name change, with no changes to features or the level of protection received.

Choose the deal that’s right for you



Trend Micro Craxy 50 Sale

Device Security Pro
3 devices 12 months

 Was SGD129.00, now SGD79 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now

Trend Micro Craxy 50 Sale

Device Security Pro
6 devices 12 months

 Was SGD199.00, now SGD99 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now

Trend Micro Craxy 50 Sale

Device Security Pro
10 devices 12 months

 Was SGD250.00, now SGD118 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now



Special offer! Get a Device Security Ultimate subscription* for the price of Device Security Pro! You’re covered on the go and at home.
*Plus SGD99 one-off cost for Home Network Security device

Device Security Ultimate provides security and identity protection on your devices, as well as smart device protection via the Home Network Security station. It includes all the features of Device Security Pro PLUS:

  • Secure all internet-connected smart devices on the home network
  • Protect kids mobile phones and tablets
  • IT Helpdesk, your 24/7 virtual technical support


Trend Micro Craxy 50 Sale

Device Security Ultimate
3 devices 12 months

 Was SGD213.00, now SGD79* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.


Trend Micro Craxy 50 Sale

Device Security Ultimate
6 devices 12 months

 Was SGD283.00, now SGD99* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.


Trend Micro Craxy 50 Sale

Device Security Ultimate
10 devices 12 months

 Was SGD334.00, now SGD118* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.


Choose the deal that’s right for you



Trend Micro Craxy 50 Sale

Device Security Pro
3 devices 12 months

 Was SGD129.00, now SGD79 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now


Trend Micro Craxy 50 Sale

Device Security Pro
6 devices 12 months

 Was SGD199.00, now SGD99 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now


Trend Micro Craxy 50 Sale

Device Security Pro
10 devices 12 months

 Was SGD250.00, now SGD118 

Advanced device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy


Subscribe Now


Special offer! Get a Device Security Ultimate subscription* for the price of Device Security Pro! You’re covered on the go and at home.
*Plus SGD99 one-off cost for Home Network Security device

Device Security Ultimate provides security and identity protection on your devices, as well as smart device protection via the Home Network Security station. It includes all the features of Device Security Pro PLUS:

  • Secure all internet-connected smart devices on the home network
  • Protect kids mobile phones and tablets
  • IT Helpdesk, your 24/7 virtual technical support


Trend Micro Craxy 50 Sale

Device Security Ultimate
3 devices 12 months

 Was SGD213.00, now SGD79* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.



Trend Micro Craxy 50 Sale

Device Security Ultimate
6 devices 12 months

 Was SGD283.00, now SGD99* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.



Trend Micro Craxy 50 Sale

Device Security Ultimate
10 devices 12 months

 Was SGD334.00, now SGD118* 

+ SGD99 one-off cost for Home Network Security device

Complete device and identity protection

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware & spyware protection
  • Guard against identity theft with Dark Web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • PLUS Secure all internet-connected smart devices on the home network
  • PLUS Protect kids mobile phones and tablets
  • PLUS IT Helpdesk, your 24/7 virtual technical support


Subscribe Now

*Discount is off the subscription only.

Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

Award-winning Protection

Award-winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Award-winning Protection

Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

Maximum Security Mobile Security ID Security WiFi Protection Password Manager Home Network Security IT Helpdesk

FOR PC:

Supported Operating Systems:

  • Microsoft® Windows® 8.1 (all versions)
  • Microsoft® Windows® 10 (ARM processor and Windows 10 in S Mode only supported by Trend Micro Security on Microsoft Edge Add-ons)
  • Microsoft® Windows® 11 (ARM processor and Windows 11 in S Mode only supported by Trend Micro Security on Microsoft Edge Add-ons)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Apple® macOS 10.14 or higher

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 5.0 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 11.0 or later. 64-bit device required for latest version
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.

FOR PC:

Supported Operating Systems:

  • Microsoft® Windows® 8.1 (all versions)
  • Microsoft® Windows® 10 (ARM processor and Windows 10 in S Mode only supported by Trend Micro Security on Microsoft Edge Add-ons)
  • Microsoft® Windows® 11 (ARM processor and Windows 11 in S Mode only supported by Trend Micro Security on Microsoft Edge Add-ons)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)

Minimum Hardware Requirements:

  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)

Supported Web Browsers:

  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display Screen Resolution:

  • 1024x768 or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Apple® macOS 10.14 or higher

Minimum Hardware Requirements:

  • Apple Macintosh computer with an Intel® Core™ Processor
  • 2GB Memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • Apple® Safari® 12.0 or later
  • Mozilla® Firefox® - the newest two versions
  • Google Chrome™ - the newest two versions

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 5.0 or later
  • Device Space: 50MB minimum
  • Memory: 40MB-100MB Android (varies by device)
  • Other: Internet Connection Required

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 11.0 or later. 64-bit device required for latest version
  • Device Space: 50MB minimum
  • Supported iOS Devices: iPad® Air 1, Air 2, Mini 2, Mini 3, Mini 4, iPad® Pro, iPod® Touch 6
  • Other: Internet Connection Required

For latest system requirements, click here.



Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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